NYS Office of Consumer Services

Customer Complaints can be filed directly with Bridge Point Communication at PO Box 430, Crown Point, NY 12928.  If you feel that a complaint you filed with the company remains unresolved, the New York State Department of Public Service (DPS) Office of Consumer Services has several ways that you can contact them.  Their website for complaint submission is, there is also a Helpline available at 800 342-3377 or you may contact them at the following mailing address:  NYS Department of Public Service Commission, Office of Consumer Services, Three Empire State Plaza, Albany, NY 12223.